1. Terms & Conditions of Sale

Australian Consumer Law (ACL)

Our mattresses come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure, and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.

Change of Mind
Please choose carefully. We do not accept returns or provide refunds for change of mind, incorrect selection, or personal comfort preferences. We encourage you to test mattresses in our showroom before purchasing.

Warranty

All mattresses are covered by a manufacturer’s warranty of up to 10 years depending on the product. This warranty covers defects in materials or workmanship only and does not cover:

Normal wear and tear, misuse or damage from use on an unsuitable base, soiling, stains, or lack of a mattress protector. Warranty claims must be submitted with proof of purchase and photos. All warranty assessments and resolutions are handled by the manufacturer.

Delivery & Inspection

Please inspect your mattress upon delivery. If there is visible damage, report it immediately. By accepting the delivery, you confirm the mattress has arrived in good condition unless otherwise noted at the time.

Payment Terms

All sales are final once payment has been received. Payment is required before or at the time of delivery unless otherwise agreed.

Delivery Conditions

Standard delivery includes drop-off to the front door, garage, or nearest ground-level access point.

If delivery involves stairs, internal setup, or placement beyond ground-level access, additional charges may apply.

Mattresses cannot be carried upstairs without capable assistance from the customer. If you are unable to assist, you must arrange for someone to be present to help at the time of delivery. If no assistance is available and delivery cannot be completed, a redelivery fee may be incurred.

Contact for Sales or Warranty Issues

Tom – Mattress By Appointment Sunshine Coast

📞 0401 244 785 | 📧[email protected]

2. Privacy Policy

Commitment to Your Privacy

At Mattress By Appointment Sunshine Coast, we are committed to protecting and preserving the privacy of visitors to our website, social media platforms, and those communicating electronically with us. We comply with the

Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). By using our services or providing your personal information, you consent to the practices outlined in this policy.

What We Collect

We may collect and store: Your name, email address, phone number, suburb or other information you submit through forms or direct contact

Why We Collect It

We use your information to: Provide services and respond to enquiries, to send appointment confirmations, invoices, or delivery updates to Improve our customer service and operations

Disclosure of Your Information

We do not sell or rent your personal data to third parties. Your information may be disclosed: To service providers (e.g., IT or cloud storage providers) who support our business, where required by law or government authority. All third-party providers are required to comply with the Privacy Act.

Data Security

We take reasonable steps to protect your data from misuse, loss, or unauthorised access. However, internet transmission is never 100% secure, and any data you transmit is at your own risk.

Access & Corrections

Under the Privacy Act, you may request access to your personal information or request correction. Please contact us in writing at the address or email provided.

Complaints

If you believe we’ve breached the APPs or mishandled your information, please contact us in writing. We’ll respond within a reasonable time. If unresolved, you may contact the Office of the Australian Information Commissioner (OAIC).

Updates

We may update this policy from time to time. The most current version will always be available on our website.

Contact Us

If you have questions about your purchase, warranty, or privacy, please contact: Tom – Mattress By Appointment Sunshine Coast

📍 Unit 3, 21 Lomandra Place, Coolum Beach, QLD 4573

📧[email protected]

📞 0401 244 785